Lumirae Clinic
Terms and conditions
Last updated: 5 June 2026
Welcome to Lumirae Clinic. By booking an appointment, attending a consultation or treatment, using our website, or engaging with our services, you agree to the following Terms & Conditions.
These Terms & Conditions are designed to ensure all clients understand our booking process, clinical expectations, cancellation policy and treatment limitations.
1. About Lumirae Clinic
Lumirae Clinic provides cosmetic consultations and aesthetic treatments by appointment only.
All consultations and treatments are conducted with a focus on client safety, ethical practice, clinical judgement and natural-looking outcomes. Treatment suitability is assessed individually and no treatment is guaranteed or promised.
2. Minimum age of treatment
Lumirae Clinic provides cosmetic consultations and aesthetic treatments to clients aged 18 years and over only.
We do not provide elective aesthetic procedures to clients under the age of 18. Proof of age may be requested before consultation or treatment.
By booking an appointment, you confirm that you are 18 years of age or older. If you are under 18, your appointment will not proceed.
3. Appointments and bookings
Appointments can be requested online, by phone, email, social media or through our booking system.
Your appointment time is reserved specifically for you. Please ensure all information provided at the time of booking is accurate and up to date.
Lumirae Clinic reserves the right to decline, reschedule or cancel an appointment where it is clinically appropriate, where required information has not been provided, or where treatment is deemed unsuitable.
4. Initial consultations
An initial consultation may be required before treatment is provided.
During your consultation, we may discuss your concerns, goals, medical history, medications, allergies, previous treatments, contraindications, risks, expected outcomes and alternative options.
A consultation does not guarantee that treatment will be provided. Treatment will only proceed if it is assessed as clinically suitable and appropriate.
5. Medical information and client responsibility
You are responsible for providing accurate, complete and current medical information before any consultation or treatment.
This includes, but is not limited to:
· medical conditions
· allergies
· medications and supplements
· pregnancy or breastfeeding status
· previous cosmetic treatments
· previous adverse reactions
· upcoming dental, surgical or medical procedures
· recent illness, infection or vaccination where relevant
Failure to provide accurate information may affect your suitability for treatment and may increase the risk of complications.
6. Treatment suitability
Lumirae Clinic reserves the right to refuse treatment if it is not considered safe, suitable, ethical or in your best interests.
Treatment may be declined or postponed for reasons including, but not limited to:
· medical contraindications
· unrealistic expectations
· active infection or skin irritation
· pregnancy or breastfeeding
· recent or planned medical, dental or cosmetic procedures
· concerns regarding informed consent
· behaviour that is aggressive, inappropriate or disrespectful
Our priority is safe, responsible and considered care.
7. Results and expectations
Individual results vary from person to person.
Outcomes may depend on factors including your anatomy, skin quality, age, metabolism, lifestyle, medical history, product response and adherence to aftercare instructions.
Lumirae Clinic does not guarantee a specific result, duration of result, or that your outcome will look the same as another person’s outcome.
All treatment plans are designed with the aim of achieving balanced, natural-looking results while prioritising safety and clinical appropriateness.
8. Risks and complications
All cosmetic treatments carry potential risks, side effects and complications.
These may include, but are not limited to:
· redness
· swelling
· bruising
· tenderness
· asymmetry
· discomfort
· infection
· inflammatory reactions
· delayed healing
· unsatisfactory cosmetic outcome
· rare but serious complications
Before treatment, relevant risks will be discussed and informed consent will be obtained. You are encouraged to ask questions before proceeding.
9. Consent
Treatment will only proceed once informed consent has been obtained.
By consenting to treatment, you acknowledge that:
· the treatment, risks, benefits and alternatives have been explained to you
· you have had the opportunity to ask questions
· you have provided accurate medical information
· you understand that results vary
· you understand that no outcome is guaranteed
· you agree to follow aftercare instructions
You may withdraw consent at any time before treatment begins.
10. Pricing and payment
Prices are subject to change without notice.
A quote or treatment plan provided during consultation is valid at the time it is given but may change if your treatment plan changes.
Payment is required at the time of treatment unless otherwise agreed.
Lumirae Clinic accepts all major cards VISA, Mastercard, American Express, Afterpay & cash.
11. Deposits and booking fees
A deposit or booking fee of $50.00 is required to secure your appointment.
Where a deposit or booking fee is paid, it will be applied toward your consultation or treatment fee on the day of your appointment.
Booking fees are used to reserve clinical time and reduce late cancellations or non-attendance.
Any cancellation fee or retained deposit will be reasonable and proportionate to the loss incurred by the clinic, in line with Australian Consumer Law principles.
12. Cancellations and rescheduling
We kindly ask that you provide at least 48 hours notice if you need to cancel or reschedule your appointment.
If you cancel or reschedule with less than 48 hours notice, your deposit or booking fee may be forfeited or a cancellation fee may apply.
If you do not attend your appointment, your deposit may be forfeited.
Lumirae Clinic understands that genuine emergencies occur. Please contact us as soon as possible if you are unable to attend.
13. Late arrivals
If you arrive late, your appointment may need to be shortened, rescheduled or cancelled to avoid impacting other clients.
If there is not enough time to complete your consultation or treatment safely, the appointment may be treated as a late cancellation.
14. Refunds
Refunds are not provided.
Because cosmetic treatments and consultations involve clinical time, professional assessment, consumables (including schedule 4 medications) and individually tailored care, refunds are generally not provided once a service has been performed.
This does not limit your rights under Australian Consumer Law.
If there is an issue with a service, please contact Lumirae Clinic so the matter can be assessed appropriately.
15. Review appointments
A review appointment may be recommended following certain treatments.
Review appointments allow us to assess your outcome, healing process and any concerns. Additional treatment, adjustment or product may involve an additional cost unless otherwise stated.
Not all treatments require a review appointment.
16. Aftercare
You agree to follow all aftercare instructions provided by Lumirae Clinic.
Failure to follow aftercare advice may affect your result or increase the risk of side effects or complications.
If you experience unexpected symptoms or have concerns after treatment, please contact Lumirae Clinic promptly.
In the event of a medical emergency, call 000 or attend your nearest emergency department.
17. Clinical photographs
Clinical photographs may be taken for consultation, treatment planning, clinical records, progress review and safety purposes.
Identifiable images will not be used for marketing, social media, website content or promotional purposes without your express consent.
18. Website information
Information on the Lumirae Clinic website is provided for general informational purposes only.
It is not a substitute for personalised medical advice, diagnosis, consultation or treatment planning.
You should not rely on website content to determine whether a treatment is suitable for you. Suitability can only be assessed during an individual consultation.
19. Advertising and treatment information
Lumirae Clinic aims to provide responsible, ethical and accurate information about cosmetic treatments.
Any images, descriptions or educational content are general in nature. Individual results vary, and treatment may not be suitable for everyone.
Lumirae Clinic does not encourage unnecessary treatment and does not promise, exaggerate or guarantee outcomes.
20. Behaviour and safety
Lumirae Clinic is committed to providing a safe and respectful environment.
Aggressive, abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated.
Lumirae Clinic reserves the right to refuse service, end an appointment or decline future bookings where behaviour is inappropriate or compromises safety.
21. Personal belongings
Please take care of your personal belongings while attending the clinic.
Lumirae Clinic is not responsible for loss or damage to personal items unless caused by our negligence.
22. Privacy
Your personal and health information is handled in accordance with our Privacy Policy.
Please refer to the Lumirae Clinic Privacy Policy for information about how we collect, use, store and disclose your personal information.
23. Changes to these Terms & Conditions
Lumirae Clinic may update these Terms & Conditions from time to time.
The current version will be available on our website. By continuing to use our website, book appointments or attend the clinic, you accept the current Terms & Conditions.
24. Contact
If you have any questions about these Terms & Conditions, please contact:
Lumirae Clinic
Unit 1 / 642 Grange Road
Henley Beach, SA 5022
Email: evelyn@lumiraeclinic.com.au
Phone: 0422 227 721