Lumirae Clinic

Privacy Policy

Last updated: 5 June 2026

Lumirae Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information, including health information, when you visit our website, contact us, book an appointment or receive services at our clinic.

Lumirae Clinic handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable privacy obligations relating to health information. Health information is sensitive information and is handled with a high level of care and confidentiality.

1. Information we collect

We may collect personal information including your:

·       name

·       date of birth

·       contact details, including phone number, email address and address

·       emergency contact details

·       medical history

·       medications, allergies and contraindications

·       treatment goals and concerns

·       clinical notes, consultation records and treatment records

·       photographs or images taken for clinical assessment, treatment planning or progress review

·       payment and billing information

·       correspondence with Lumirae Clinic

·       website enquiry information submitted through our contact forms

We only collect information that is reasonably necessary for providing our services, assessing treatment suitability, maintaining accurate clinical records and meeting our legal, professional and insurance obligations.

2. How we collect your information

We may collect your information when you:

·       complete an online enquiry or booking form

·       contact us by phone, email, website, social media or in person

·       attend a consultation or treatment appointment

·       complete a medical history, consent or treatment form

·       provide photographs or allow clinical images to be taken

·       make a payment

·       interact with our website

3. Why we collect and use your information

We collect and use your personal information to:

·       respond to enquiries

·       book and manage appointments

·       assess your suitability for treatment

·       provide consultations, treatment planning and clinical care

·       maintain accurate health records

·       communicate with prescribing practitioners, medical support providers or clinical governance providers where required

·       process payments and issue receipts

·       provide aftercare instructions and follow-up support

·       manage complaints, incidents or adverse events

·       comply with legal, regulatory, insurance and professional obligations

·       improve our services and client experience

We will only use your health information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect, unless you have consented or we are required or authorised by law to use it otherwise.

4. Disclosure of personal information

Lumirae Clinic may disclose your personal information where reasonably necessary to:

·       prescribing doctors or authorised medical practitioners involved in your care

·       clinical governance or medical oversight providers

·       pharmacies or product suppliers where relevant to your care

·       booking, payment, email, website or clinical record software providers

·       insurers, legal advisers or professional advisers

·       regulatory bodies

·       emergency services or health professionals where there is a serious risk to your health or safety

We do not sell your personal information.

5. Photographs and treatment images

Clinical photographs may be collected for assessment, treatment planning, clinical records, monitoring progress and safety purposes.

We will not use identifiable images of you for marketing, social media, website content, training or promotional purposes without your express consent.

You may withdraw consent for marketing use of images at any time, although this will not affect images already used with your prior consent unless removal is reasonably possible.

6. Website, cookies and analytics

When you visit our website, some information may be collected automatically, such as your browser type, device information, pages visited and general website usage data.

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour and support website performance. You can disable cookies through your browser settings, although some website features may not work as intended.

If third-party services are used through our website, such as Squarespace, booking platforms, analytics tools or payment providers, those providers may collect and process information according to their own privacy policies.

7. Marketing communications

With your consent, we may use your contact details to send appointment reminders, clinic updates, educational information or promotional material.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly. We will not send you marketing material if you have opted out.

8. Storage and security of personal information

Lumirae Clinic takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored in secure electronic systems, clinical records platforms, booking systems, email systems or other secure business systems. Access to personal information is limited to those who require it for legitimate clinical, administrative or legal purposes.

Health information is retained in accordance with legal, professional and insurance requirements.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be published on our website with the updated date.